Accessibility Statement for Cowley Storage

Cowley Storage is committed to making our storage services as accessible as possible for people in the Cowley area and for anyone visiting our premises or using our online information. We aim to provide an inclusive experience for customers with different needs, preferences, and assistive technologies. This statement explains how we support accessibility, where we are working to improve, and how you can contact us if you need help with an accessible Cowley Storage experience.

Our accessibility commitment

We want our Cowley Storage information and services to be usable by as many people as possible. Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard across our digital content and to make our physical customer journey approachable for people with mobility, visual, hearing, cognitive, or situational access needs. We review accessibility as part of our ongoing service improvements, because accessibility is not a one-time task but a continuing responsibility.

To support this, we aim to use clear structure, readable text, and consistent navigation. We also try to make our content compatible with assistive technologies so customers searching for storage in Cowley can find and use information more easily, whether they are comparing unit options, reviewing service details, or understanding how to arrange access.

Digital accessibility features

Our website and online content are designed with accessibility in mind. We aim to support screen-reader support by using meaningful headings, descriptive text, and clear page structure. Where images or non-text elements are used, we work to provide suitable text alternatives so that users relying on a screen reader can understand the purpose of the content.

We also work toward full keyboard navigation so that visitors can move through menus, forms, buttons, and links without needing a mouse. This is important for users who navigate by keyboard alone, including those with motor impairments or people using alternative input devices. Focus indicators should be visible so users can see where they are on the page.

In addition, we aim for readable colour contrast, scalable text, and layouts that remain usable when zoomed in. We seek to ensure forms are labelled clearly, error messages are understandable, and content order remains logical. These measures help create a more accessible Cowley storage area online for a broad range of users.

Physical access and in-person support

Accessibility also matters in person. When you visit Cowley Storage, we aim to provide a welcoming environment where access needs can be discussed and supported where reasonably possible. This may include help with finding the correct area, assistance with route information, or practical support for customers who need more time or clearer instructions.

What we work to provide

Accessible communication: clear explanations and straightforward language.

Assistance where possible: support for customers who need help understanding processes or moving through the site.

Respectful service: a calm, patient approach for people with diverse accessibility needs.

We understand that each person’s needs may be different, and we aim to respond appropriately rather than rely on a one-size-fits-all approach.

Ongoing improvements

We continually review accessibility across Cowley Storage to identify barriers and improve usability. This includes checking how well pages work with assistive technologies, monitoring keyboard-only operation, and looking for opportunities to make content more consistent and understandable. If issues are identified, we prioritise them based on their impact on user access and take reasonable steps to address them.

Although we aim to meet WCAG 2.1 AA, some parts of the service may not yet be fully accessible at all times. We are committed to making improvements over time and to responding constructively when barriers are reported. Accessibility matters especially in a local context, and we want customers looking for accessible storage in Cowley to feel supported throughout their journey.

We also encourage staff awareness so accessibility remains part of our everyday service culture. This helps us maintain a more inclusive experience for customers who may need extra care, clearer instructions, or alternative ways to complete a task.

Contact for accessibility requests

If you experience any difficulty using our information or accessing our services, please let us know. You can contact us with accessibility requests, report an issue, or ask for reasonable adjustments. We will review your request carefully and aim to respond in a way that helps you access Cowley Storage services more comfortably.

To help us understand your request, you may wish to describe the barrier you encountered, the page or service involved, and the outcome you need. However, you do not need to provide more information than you are comfortable sharing. We will treat accessibility requests with respect and discretion.

Thank you for helping us improve accessibility at Cowley Storage. Your input supports a better experience for everyone using our accessible Cowley storage services, both online and in person.